Warranty: Orvalis warrants that the products supplied are suitable for the standard purpose for which they are designed. These products are warranted to be free of defects in materials and workmanship for a period of one (1) year from the date of original shipment and any claim must be submitted within such period. This warranty excludes damage from or repairs necessitated by neglect, abuse, normal wear and tear, use of the equipment for other than its intended purpose or other than under normal operating conditions, alterations or modifications, repairs attempted by anyone other than Orvalis and any failure to comply with installation, maintenance or operating instructions. Also excluded are damages caused by lightning strikes, floods, electrical supply irregularities or other occurrences beyond our control. Purchaser may be required to establish that the product has not been altered or modified and has been properly installed, maintained and operated within the limits of rated and normal use. Products may not be returned to Orvalis for warranty repair or replacement without obtaining a Returns Merchandise Authorization (RMA) number. If Orvalis determines in its sole discretion that the product is defective and is covered by this warranty, Orvalis’s sole obligation, and Purchaser’s sole and exclusive remedy, is the repair or replacement of the product by Orvalis in Orvalis’s discretion. Orvalis will not be responsible for labor charges or other expenses associated with a repair of a defective item (e.g., to reinstall a repaired or replaced part). Additional Third-Party Manufacturer warranties are honored and passed through when applicable. Purchaser’s sole and exclusive remedy for any defect covered by the warranty shall be as set forth in this section. This exclusive remedy shall not have failed of its essential purpose (as that term is used in the Uniform Commercial Code). Purchaser specifically acknowledges that Orvalis’s price for the products is based upon the limitations of Orvalis’s liability as set forth in these terms. These limitations of liability shall survive any finding that the exclusive remedy failed of its essential purpose.

Claims: Items are shipped in new condition and packed to withstand normal shipping risks. The Purchaser is responsible to check all packages for damage or loss before accepting any shipment. Any damage or loss apparent from the shipping container must be noted on the bill of lading and Orvalis must be notified by the Purchaser of the loss or damage within 5 business days of delivery. After 5 business days and in the absence of such notice, Purchaser is deemed to have accepted any shipment. Orvalis is not responsible for damaged or lost items that have been accepted by the Purchaser. Concealed damage, where the box is in good condition but the product is missing or damaged, is an exception.

Returns: All returns are subject to the terms and conditions of the original sale. Custom items are not eligible for return, unless factory authorization is obtained. Items being returned require a Return Material Authorization (RMA) Number prior to the return. To obtain the RMA Number, please contact Orvalis’s sales department at here or by phone. The RMA Number must appear on the outside of the package and all pertinent paperwork must be enclosed; otherwise, Orvalis will not accept the package and it will be returned at Buyer’s expense. If an order is shipped in error by Orvalis or by its supplier, the item must be returned in new and unused condition in the original packaging including all manuals, power cords, software and options. Standard items may be returned within 45 days of receipt. If, after inspection, Orvalis determines that the items are salable as new and unused products, then full credit will be issued. Otherwise, Orvalis reserves the right to charge a minimum of 20% of the items’ original order value in refurbishment and re-stocking charges and to limit the credit for the return to the fair value of the items being returned. Customers are responsible for all shipping charges when returning an item. Returns sent COD will not be accepted. Original Equipment Manufacturer (OEM) computers and printers purchased from Orvalis are not eligible for return.